RETURNS AND REFUND POLICY
At BAF Motorsport , we offer customer 14 days to return an item. The postage of all returned orders will not be covered by BAF Motorsport. Unless specifically agreed with a member of the BAF Motorsport team.
We will NOT accept the following:
- Products that are returned damaged, eg. Scuffed, dented, or scratched. Items must be returned in the condition posted in.
- Goods that have been unboxed, and used.
NOTICE: Products returned by a customer by choice, due to change of mind, or returned due to placing an incorrect order will not be covered for return.
Received A Faulty Or Damaged Item?
If you receive an items that appears to be damaged, or faulty, we ask that you contact us as soon as possible, via message, or email. We also ask that the product is not fitted to the vehicle, to ensure your eligibility to return the item. Once an item is used, it will no longer be returnable.
If a product is claimed to be faulty, but no fault is found when tested, the cost of return postage will not be covered.
Faulty or damaged products must be reported to a member of our team within 7 days of delivery to be eligible for a replacement / return.
If you have an issue with an item, or wish to speak to one of our staff with regards to fitting, please contact us on: info@bafmotorsport.co.uk or 01924 806361. Please do not use the item, as if you use the item it will not be eligible for return.
We charge a 10% Surcharge on all cancelled orders, that have not yet been made and cancelled within 48 hours of the purchase.
Anything over 48 hours will face a 50% Surcharge due to the product already being hand crafted/quality checked and possibly powder coated.
Unless agreed otherwise with a member of the BAF team.
PLEASE CONTACT THE BAF TEAM BEFORE MAKING ANY RETURNS. ALSO PLEASE MARK ALL RETURNS WITH YOUR ORDER NUMBER. THIS IS RECEIVED ON AN EMAIL AFTER YOUR PURCHASE.
- E-Mail: info@bafmotorsport.co.uk
- Phone number: 01924 806361